NAPS' refund policies apply to both new and re-enrolling students. For more details see:

• SS005 International Student Fee Refund Policy
• SS004 Domestic Student Refund Policy

All requests for a refund must be submitted on SS015F Refund Request Form and the Academy needs to be shown the official documentary evidence of the grounds for the request.

Refunds apply only to tuition fees and will only be paid to the applicant through an Australian Dollar draft or through a nominated bank account. The initial application fee to NAPS is not refundable. The relevant policies provide guidelines as to when students are eligible for a full or partial refund, and when they are not eligible. Students can appeal a decision not to provide a refund by completing SS001F Appeals and Complaints Form and sending it to: student.services@naps.edu.au.

 Payment of Refunds

Refunds of prepaid tuition fees will be paid within 28 days of the starting date of the unit to which the withdrawal applies. 

Any refund will be paid in Australian dollars to the person or bank account nominated in the Refund Request Form, regardless of who initially paid the tuition fee. For overseas refund payment, an international money transfer fee will be deducted from the refund amount.

Appeals

If they are not satisfied with the Academy’s decision, the student claiming the refund may lodge an appeal using the process outlined in NAPS SS001 Student Grievance and Academic Appeals Policy, including completing SS001F Student Appeal and Complaint Form.