Artificial Intelligence (AI): The Good | Part 2

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image05 Sep 2023

AI explores the potential of AI to usher in a new period of prosperity and break-throughs on almost every front of knowledge. Dissident voices, however, focus on the potential harms made possible with the development and application of AI.  Finally, at the far extreme, are those who warn that AI poses a threat so great to humanity that it may spell our doom or enslavement as machine intelligence comes to dominate human intelligence.

The Good
Many experts proclaim that AI will be a major game changer for almost all areas of human activity.  These experts see it largely as a force for good.  This is seen in quotations like the following:
"I imagine a world in which AI is going to make us work more productively, live longer, and have cleaner energy." -Fei-Fei Li, Professor of Computer Science at Stanford University
"Machine learning allows us to build software solutions that exceed human understanding and shows us how AI can innervate every industry." -Steve Jurvetson, Board Member of SpaceX and Tesla
“Artificial intelligence is one of the most profound things we're working on as humanity. It is more profound than fire or electricity.”Sundar Pichai, 2020
Below are examples of ‘good’ or useful applications of AI from specific industries and areas of human activity where AI is already having a significant impact.
 
New Age of Employment
There is considerable debate about the impact of AI on employment.  Most authorities argue that, as we have seen with other advances in technology, AI will result in the loss of jobs in some areas, but it will also create new jobs in many others.  In many industries, it won’t be so much the case that AI takes over a particular job, but rather it will augment or support humans in making their work more efficient and/or effective.For policy makers, the challenge will be to address the needs of those people and regions where AI results in a loss of employment.  At the same time governments must support the advancement of the new technology in order to reap the rewards of innovation.
Creating new jobs and providing the training/education to equip people to fill them will present a major challenge for workplaces as well as education institutions.  Indeed, it has been estimated that AI developments will require billions of workers worldwide to master the new skills required to take advantage of AI.  These developments will have major and widespread impacts on the workforce, 
especially for such areas as customer service, technical writers, data entry clerks and all involved in information services, data collection and AI applications.
In preparing for these changes, education systems, career counsellors, labour planners and others need to consider what skills are required to take advantage of the expansion of AI and what traditional occupations are most at risk.  It is also important to be mindful of what human attributes are least likely to be impacted by AI.
Education systems and their students and teachers must take note of these shifts and adapt accordingly. The types of jobs most likely at risk are those that are repetitive, sequential, and/or subject to a set of ‘if-then’ rules—even if those ‘rules’ are quite sophisticated.
Some of the jobs least likely to be threatened by AI are roles which require imagination, creativity, empath, compassion, cultural/social intelligence, as well as those requiring significant physical dexterity. A study by McKinsey found that the adoption of AI could 30% of the American workforce. A Goldman Sachs study found that several industries had relatively little exposure to automation by AI technologies, including cleaning; installation, maintenance and repair; construction and extraction; production; and transportation moving. Each had over half of their tasks viewed as not being automatable with AI largely serving as a complementary tool for the remainder of those tasks.

Business
We are already seeing that artificial intelligence has the capacity to help businesses improve their processes to make them more efficient.  AI can enable existing employees to be more productive.  In other areas AI combined with robotics can reduce labour costs as robots will make fewer mistakes and can work 24/7 and every day of the week.  Empowered by AI, businesses of all kinds will be able to work smarter and achieve higher quality in the delivery of goods and services.  For smaller countries and those who have lost their manufacturing base because of the cost of labour, AI robotics will mean the return of manufacturing and industries that have been shipped overseas.
An example of one the areas already heavily impacted by technology is that of customer service agents in all sorts of industries from banking to fast-good, aged-care facilities and beyond.  AI systems applications, touchless voice activated kiosks, robots and automated call centres can be located anywhere in the world.

Banking and Finance
The banking and finance sectors have been quick to take up new technologies.  Internet banking, online customer service, ATM machines and AI applications are just a few examples. The result has been a signification reduction of middle-management with one person today able to assume multiple roles that used to be done by other humans in the bank.
AI has also played a role in creating new financial products as the fin-tech industry has exploded.  Artificial intelligence has replaced much of human intelligence. AI and other technology developments have revolutionized banking and the financial sector and thus had a society-wide impact. AI offers many advantages including the reduction of errors, provision of better reporting and enhanced security and fraud detection.

Medicine.
One of the areas already using AI in a major way is that of medicine.  AI plays a growing role in medical research and has achieved significant advances in data analysis.  For consumers, examples include Apple Watch and  Google’s Fitbit, are using health metrics and trends, informing users of their baseline so they can notice anomalies.
AI is also used in pharmaceutical research.  For example, scientists have used AI to find a drug that kills bacteria responsible for drug-resistant infections. It is predicted that AI will dramatically increase the speed and applicability of new drugs.
AI has also played a big role in advancing e-Health initiatives.  Examples include use of remote patient monitoring technology that enables care and diagnosis of patients without them having to go personally to the doctor or hospital. 
Researchers are also developing AI algorithms to help improve early cancer diagnosis as well as assist doctors in making a diagnosis. AI algorithms are useful in finding population health trends, especially in high-risk populations.  An AI ultrasound machine will significantly enhance pre-natal care. Due to a current health care environment that looks more and more at population
Medical education will also change dramatically.  As a tool it will mean that medical students will have to spend less time on memory tasks. AI will serve as an interactive guide to remind them of what they need to know. AI enables real-time feedback and accurate evaluation, and can be used to monitor teaching quality as well as provide real-life virtual simulations that improve skills and enable a rapid accumulation of valuable experience.
AI can assist the doctor in providing a checklist to ensure higher quality and more efficient health care delivery.  An example is AI Obstetrical ultrasounds that can identify known causes and diseases quickly and efficiently. This can free up a physician’s time to confirm a diagnosis and treatment."  Machines do a better job than doctors in reading ultrasounds.  Artificial intelligence-powered medical technologies are growing rapidly and playing an important role in clinical practice. Deep learning algorithms are able to cope with increasing amounts of data provided by wearables, smartphones, and other mobile monitoring sensors in diverse areas of medicine.
In some cases, AI may even come to replace the doctor.  For example, a recent tudy found that  AI-Chatbot’s bedside manner was preferred over conventional doctor. In areas where there are significant doctor and nurse shortages (for instance, Age Care) AI delivered services may help ageing societies cope with the rapidly expanding elderly population and their need for effective health care services.
Rapid advancement and wide uptake of AI will also have a dramatic impact on medical education.  As a tool AI will mean that medical students will have to spend less time on memory tasks. AI will serve as an interactive guide to remind them of what they need to know.
 
Education
AI will have a profound impact upon all levels of education.  Many schools will embrace it as an additional powerful tool that students can use to enhance their communication and learning.  Students will be able to find new ways of researching and expressing themselves.  AI systems will provide tailored tutoring to help students learn. Students will spend less time on rote learning and memorisation and more on problem solving, analysis and other skills.
Education systems as a whole will be disrupte.  Given the declining standards in many Western countries, this is a good thing.  Because AI systems make available huge amounts of information, this should help promote educational advancement in third-world countries.
After graduation, students will have learned to use AI systems to provide better performance and efficiency on tasks such as research, diagnosis and medical procedures.  The advancement of robotics and AI will bring much needed resources to important areas such as aged care.
The Australian Research Council, in its submission to a House of Representatives committee inquiry into AI and Education,  warned  that presenting AI generated material as an original creation “could undermine the norms around authorship”.  At the same time the ARC points to the fact that AI technology can also provide assistance in writing text by improving readability, conducting literature reviews and improving our ability to cope with and distil an explosion of information.

Transportation
AI will also have a dramatic impact on transportation. AI applications are already used in traffic management and safety enhancement. AI  is also making self-driving cars and automated pilots a reality—something that will rapidly grow.  A case in point is Toyota Motor Investment Co., GAC Toyota Motor Co., Ltd. and Silicon Valley partner Pony.ai who have announced they are forming a joint venture to advance the mass production and large-scale deployment of fully driverless robot taxis.  GAC Toyota Motor Co, Ltd, headquartered in Guangzhou, China, will provide Pony.ai with Toyota-branded battery electric vehicles.  The vehicles are equipped with Toyota’s vehicle redundant systems that are suitable for L4 autonomous driving development and will also have Pony.ai’s advanced autonomous driving technology. China has announced that it will use AI controlled robots to build its next high-speed railway system.  This development is expected to both reduce costs and enhance safety.
At the same time, it should be noted that, while self-driving vehicles will continue to improve and their use will accelerate, there is still a lot of room for improvement.  For example, it was recently reported that when San Francisco recently expanded capacity to offer robotaxi, Waymo, the city changed their mind for now after a series of mishaps, including driving through a construction site, a breakdown in communication networks that led to them stopping and bloc
king traffic, and passenger injured when taxi failed to yield to a firetruck.

Law
Law firms are already using AI to assist in legal research, in factual investigation, in trial preparation where millions of documents are involved, in drafting, in developing systems for the delivery and use of smart contracts.  The justice system is also using AI more and more. For example, behavioural psychologists and forensics expert use AI to provide insights into understanding and predicting criminal activity and motivations.  Robots are also being used to enhance safety, for example,  a robot named ‘Secret Agent Man’ that roam a shopping mall and can interact with shoppers, notice suspicious activity and contact human security backup when required.
Practical AI applications are being used in some jurisdictions as an aid to set bail, determine sentencing and other applications.   Administrative areas of the law are using AI as an aid to determine status (eg immigration/citizenship) or eligibility in relation to particular statutory regimes.
Some argue that AI systems like ChatGPT can revolutionize and improve the legal profession, for example, by making law more accessible to non-lawyers. Note that while this may be true for relatively simple matters in some legal areas, it is less likely in others.  Thus, contract drafting, basic drafting, copyright and discovery in large cases are more likely to be impacted than actual trial work.

Environment
If the world is to meet the challenge of climate change, the role of technology will be critical.  This is yet another area where AI is making a valuable contribution.  AI is used in modelling climate impacts, especially given the reality of so many variables and such large data sets.  For example, AI is being 
used for more accurate weather predictions thus improving our ability to predict natural disasters such as enhanced predictions of earthquakes.
AI assists in maximising the most efficient use of energy across multiple sources:  wind, sun, oil, gas, etc.  AI models are also being used to provide more accurate forecasts of energy demand and thus help promote the most efficient use of energy resources. AI in combination with robotics is also contributing to innovation in our environmental systems and technology advances.  AI powered robots, for example,  are doing a much better job of sorting recyclables.

Military
Military and defence departments around the world have long seen the great potential of AI. For example, the US has successful tested unmanned jets which use AI and machine learning capabilities to both navigation and weapons deployment.  As we are witnessing in the Ukraine conflict, military drones have been highly effective in attacking shipping and other targets.
Another example is the use of AI to create weapons that are far more accurate than traditional weapons. Chinese scientists have collaborated with experts in the Beijing-based China-United Arab Emirates Belt and Road lab to develop the technology, and the U.S. is working toward the same goal. The clear benefit of these weapons would allow China to minimize the amount of arms used in assaults, helping to more efficiently maintain its forces.
AI is also having an impact on military decision making as more and more decision making is being turned over to AI applications.

Agriculture
AI will also have a significant impact on architecture and our food system.  For example, AI research will help develop new types of crops.  With many countries facing an ageing and declining population, AI driven robots can be used to pick fruit with small drone robots with wings and which can appraise the ripeness of fruit—drones that can work 24/7 and never tire.  .  Drones and AI systems will aid in increasing yields by providing just the right amount of nutrients, fertiliser, pesticides, etc.

Personal Relationships
Even personal relationships are being impacted by AI.  People are increasingly using AI algorithms to choose mates.  Robotic AI videos are now more human than ever before even to the point of replacing humans and also to the point of fooling people into believing that they are human.  AI is being deployed in numerous interactions with people, for example AI applications to provide therapy, applications combining robotics and AI to provide company for the elderly and in many customer support applications.
 
 
 

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Exploring IT Job Opportunities in Sydney: A Guide for NAPS International Students

Sydney is Australia's leading technology hub, offering a diverse range of opportunities for IT professionals. As an international student at NAPS, your entry into Sydney's IT job market can be full of exciting opportunities if you know where to look and how to prepare. This guide will help you understand the market, find job opportunities, and connect with Sydney's tech community.

  1. Understanding Sydney’s IT Job Market

The IT job market in Sydney is vast and diverse, with opportunities in a variety of fields such as software development, cybersecurity, cloud computing, data analytics, and IT support. Sydney is home to both established tech titans such as Google, Atlassian, and Amazon Web Services, as well as a thriving startup scene centred on AI, fintech, and digital services.

Programming (Python, Java, and SQL), cloud solutions, data science, cybersecurity, and DevOps are all highly sought-after skills. Entry-level positions are typically available to students who can demonstrate strong technical skills and adaptability.

  1. Top Job Search Platforms

The following job search platforms are widely used in Australia and offer numerous opportunities in IT:

  • Seek (seek.com.au): Australia’s leading job site, with a wide range of IT roles.
  • Indeed (indeed.com.au): Known for both full-time and contract positions across various experience levels.
  • LinkedIn: Allows you to connect directly with recruiters, join industry-specific groups, and apply for roles at top companies.
  • GradConnection: Aimed at graduates, this site offers entry-level IT jobs and internships ideal for building practical experience.
  • Australia’s Jobactive (jobsearch.gov.au): Government-supported job site with roles suitable for recent graduates and those with work restrictions.

Encourage students to set up job alerts on these platforms to receive updates on new job openings.

  1. Networking Opportunities in Sydney’s Tech Community

In Sydney's cutthroat job market, networking is essential to success. Making connections with experts and going to events as an international student can provide you with insightful information and potentially lead to career referrals.

Popular networking events include:

  • Sydney Tech Meetup and Startup Grind Sydney: Monthly meetups for technology professionals, offering insights into the latest tech trends.
  • AWS Summit Sydney and Data Science Melbourne/Sydney: Larger annual conferences focused on cloud computing and data science, where you can connect with industry experts.
  • General Assembly and Fishburners: These coworking spaces and educational hubs offer regular workshops, hackathons, and networking events focused on tech.

Joining online communities through platforms like Slack (e.g., Sydney Startups) or Discord is another effective way to network from anywhere.

  1. Working with Recruitment Agencies

Several recruitment agencies specialize in IT placements in Sydney, and connecting with a recruiter can streamline your job search. Notable agencies include:

  • Peoplebank
  • Michael Page Technology
  • Hays IT
  • Robert Walters Technology

These agencies often have access to exclusive job openings and can help you prepare for interviews and assessments, so it’s worth establishing a professional connection with them.

  1. Building a Stand-Out Resume and Interview Skills

In Australia, resumes are usually straightforward and focused on measurable achievements. Highlight technical skills, specific projects you’ve worked on, and any practical experience relevant to the role you’re applying for.

Key Tips:

  • Use bullet points to list responsibilities and achievements for each position, focusing on quantifiable results (e.g., “Developed a Python script that reduced data processing time by 40%”).
  • Be prepared for behavioral interview questions, as Australian employers often prioritize soft skills like teamwork, problem-solving, and adaptability.
  • Research the company culture and demonstrate an understanding of their values in your application.

  1. Support and Resources for International Students

Keep in mind that NAPS provides career resources to assist you as you begin your job search. Additionally, websites like Fair Work Australia and Study Australia can be excellent resources for learning about work conditions and visa regulations, and the Fair Work Ombudsman offers helpful information on your rights at work.

Final Words

Breaking into Sydney’s IT market is achievable with persistence, preparation, and networking. You'll be well-equipped to thrive in the local employment market if you make use of these tools, maintain your skills, and network with Sydney's IT community.

I wish you well as you navigate the dynamic IT world of Australia!

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NAPS International Student Caps and Updates

In response to proposed legislation that would limit international student enrolments, NAPS is carefully evaluating how such changes might impact our institution and community. NAPS remains firmly opposed to these caps, recognising the invaluable contributions international students make to the social, intellectual, and cultural vibrancy of our campuses and cities. Our commitment to welcoming international students and providing a world-class education remains steadfast. We will continue to seek and support talented students from around the globe and encourage prospective international students to apply.

Importantly, these proposed caps do not currently affect students already enrolled in our graduate programmes or those pursuing an undergraduate degree who plan to continue directly into our graduate programmes.

We will keep this page updated with the latest developments regarding the proposed legislation. Please check back regularly for new information.

 

Frequently Asked Questions (FAQs)

1. What is the international student cap at NAPS, and why has it been implemented?

An international student cap is a limit on the number of international students that can enrol in a higher education institution. In Australia, the government has announced that the cap for 2025 will be 270,000 for all new international students except for a few exempt cases.

NAPS aims to maintain a balanced, high-quality learning environment. By implementing the caps on international student enrolments, we will ensure access to resources and support services for all students, fostering a diverse and sustainable academic community.

 

2. How will these changes impact my application to NAPS?

While NAPS remains open to international applications, students may experience increased competitiveness during the admissions process. We encourage applicants to complete their applications early to secure a spot in NAPS.

 

3. Are there any priority admissions criteria for international students?

 NAPS assesses all applicants holistically, but students with higher academic achievements, English proficiency, and alignment with NAPS’s values may have an advantage. Specific guidelines can be found on our admissions page.

 

4. How will current students be affected by the cap?

The cap will not affect current NAPS students’ status. However, some adjustments in class sizes and availability of elective courses may occur. NAPS remains dedicated to offering all students a robust educational experience.

 

5. What support services are available for international students impacted by these changes?

NAPS offers a wide range of support services, including academic counselling, and mental health resources, to ensure that all students can thrive in their academic journey.

 

6. I have an offer to NAPS for 2025. What should I do?

If you have an unconditional offer for Semester 1, 2025, we strongly encourage you to accept it to secure your place. For students with a conditional offer for Semester 1, 2025, we recommend meeting any outstanding conditions as soon as possible and then proceeding to accept the offer.

For additional support, please contact us: admissions@naps.edu.au


Updates and Important Notices

NAPS will continue monitoring government policies and the needs of our student body. We encourage students and agents to refer to this page regularly for the latest updates.

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What and How Professionals Perform

Towards Continuous Improvement Along Your Professional Journey 

The act of being a ‘professional’ is not and endpoint, but a lifelong journey on which you continue to learn, unlearn as you consider new evidence, and then learn again.  This view is supported by research in education as well as other branches of science, including psychology. Building one’s repertoire of professional skills involves constantly strengthening of existing connections and the generation of new ones.  

 

Importance of testing  

In converting study into mastering new knowledge perhaps the single most important strategy is to regularly ‘test’ yourself as you go.  Reading and re-reading is not nearly as effective as testing yourself.  Taking tests on the new material multiple times will result in neuro-coding, i.e. locking it into your mind.  So, the pattern should be study, then test. Study some more, test again.   

It is important that you see testing in a positive light. Recognise that emotion plays an important role in learning and motivation to learn.  See testing as ‘learning’ not ‘evaluation’ 

 

Focus / alertness / motivation   

Attention and focus are vital. Applying our attention and focus turns on the nervous system.  Be honest with yourself.  Focus and attention involve commitment and hard work.  Successful students can force themselves to focus. They commit to put in the hard work. They understand that learning is meant to feel difficult.  It requires effort. You can do hard things.  Moreover, doing hard things is vital for personal and professional growth.   

 

As philosopher Will Durant argues: 

 “The golden mean, however, is not, like the mathematical mean, an exact average of two precisely calculable extremes; it fluctuates with the collateral circumstances of each situation, and discovers itself only to mature and flexible reason. Excellence is an art won by training and habituation: we do not act rightly because we have virtue or excellence, but we rather have these because we have acted rightly; “these virtues are formed in man by his doing the actions” we are what we repeatedly do. Excellence, then, is not an act but a habit: “the good of man is a working of the soul in the way of excellence in a complete life;... for as it is not one swallow or one find day that makes a spring, so it is not one day or a short time that makes a man blessed and happy.”

Don’t make excuses.  Don’t wait till you get motivated.  Action precedes  motivation. As H. Jackson Brown Jr. noted: 

“Don’t say you don’t have enough time. You have the same amount of hours per day that were given to… Michelangelo, Mother Teresa, Leonardo Di Vinci… and Albert Einstein.”   

 

Seek feedback 

Learners should actively seek feedback from their teachers, peers and other stakeholders. Constructive feedback helps identify areas of improvement and provides an opportunity for growth. Actively engaging in discussions and collaborating with others can foster creativity and lead to deeper knowledge and better learning strategies. 

 

Use all your senses 

Memory, learning and focus are also enhanced when one uses all your senses.  See it, hear it, write it down and then test yourself on it to determine what you know, how well you know it, and what you don’t know.   

 

Power of story

Another powerful strategy involves the interleaving of information.  This is especially true in relation to the power of story to help you link elements together and trigger your mind and aiding recall and deeper synthesis of the information 

 

Power of sleep

There is also a strong link between one’s physical and mental health.  A good night’s sleep is vital for learning.  Actual changes that come about in the learning process do not occur during focus, but during sleep, especially during rapid eye movement which tends to occur near end of first night following learning. 

 

Nutrition and Exercise 

Two other vital components of physical health that play a significant role in effective learning are nutrition and exercise.  Good food and regular exercise increase your energy level and enable all biological systems (including the brain) to function at their best. 

 

Mindfulness, meditation, posture and deep breathing 

Focus is also assisted by mindfulness and meditation.  Ten minutes a day, focused on good posture, breathing and regular meditation and reflection on your professional growth will pay big dividends when it comes to learning.  (See e.g.’ Non-sleep deep rest (NSDR): https://www.sleepfoundation.org/meditation-for-sleep/what-is-non-sleep-deep-rest ). 

 

Structure and plan your study  

Learning will also be optimised if you schedule your day so that it supports optimal learning.  Successful students schedule their study as definite period of day.  They tend to have a definite period when they study alone and without distractions, including no phone or surfing the web.  It is important to choose times when you know you are alert.  Tell your friends-- no interruption!” –and enforce it.  Our brains get used to being focused on a particular time.  Developing and strengthening such a habit is a vital professional skill that will serve you well throughout life.1  

 

Invest in yourself and commit to continuous improvement 

Continuous improvement is the key to staying relevant in the ever-changing world of all professionals. It involves constantly learning new methodologies, tools, and techniques to enhance productivity and efficiency. By embracing a mindset of continuous improvement, successful professionals can keep up with industry trends and deliver better results. 

Successful professionals should invest time and effort in training and upskilling themselves. Continuous learning and professional development enable testers to acquire new skills and stay competitive in the industry. By regularly updating their knowledge and skill set, learners can improve their ability to tackle complex challenges. 

Continuous improvement is not a one-time activity but a lifelong commitment. It requires dedication, perseverance, and an eagerness to grow. By making continuous improvement a part of their professional journey, you can become more effective, efficient, and valuable contributors to your profession and wider community. Also, be curious.  Know that there is always something new to learn.  Know also that previous and current views must always be tested to ensure that current knowledge still applies to new situations.  Curiosity is the fuel that drives continuous improvement. As continuous learners, we must always keep our minds open, stay curious, and embrace new challenges. Only by questioning, exploring, and experimenting can we truly develop new skills and uncover the hidden flaws and vulnerabilities in our current knowledge. 

 

Take time to celebrate achievements 

Professionals should acknowledge and celebrate their achievements at every significant step. Recognising the progress made, boosts morale and motivates learners to keep pushing forward. Celebrating achievements also fosters a culture of appreciation and collaboration with other members of your learning and professional community.

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Social Work: Many Career Paths to Choose From

Emeritus Professor Eugene Clark

Graduates with a social work degree have many pathways leading to a variety of professional careers in public or private sectors.

 

Examples include: 

  • Medical Care Delivery Settings:An important and popular setting for social workers is in the health care field.  The need for social workers in the health care ssector will increase substantially as governments cope with ageing populations.  
  • Community Health Settings act as intermediaries between communities and social and health services. Their goal is to facilitate people’s access to these services, to improve their overall quality, and to inform the community members about available programmes, rights, etc. 
  • Education Settings:Another important context in which social workers play a vital role is providing support in education settings, especially serving to promote productive family/school/community relationships.  They also play a support role for children with disabilities and child protection. They work in coordinating government and community support in crisis situations.   
  • Case Managers:Social workers as case managers support people in need by directing them to the appropriate government, community or private sector providers of services.  They assist in helping clients to develop a plan of action and guide and work with clients as they progression the road to recovery.   
  • Mental Health Care Contexts:Other social workers focus on mental health services.  This involves offering psychological care to people dealing with a wide range of problems, for example drug addiction, depression, stress,  or abusive relationships.  
  • Pairing with other Professionals: Social workers often work with other professionals from such fields as education, human resources and work with professionals from other fields, like education, law and healthcare. In the case of law, for example, social workers play support and investigative roles dealing with such issues as anti-discrimination, human rights, child abuse, domestic violence and more.  
  • Substance Abuse Counsellors help people who struggle with alcohol or drug addiction, food disorders, and other behavioural problems. Substance abuse counsellors strive to teach people and help them change. 
  • Social Work in the Workplace: The concept of workplace safety in modern societies has increasingly expanded to include duties on employers and management to ensure a safe psycho-social environment.  Thus, employers will increasingly look for employees and leaders who have the appropriate ‘soft-skills’ to ensure a safe and productive work environment for all. See:  https://www.safework.nsw.gov.au/resource-library/list-of-all-codes-of-practice/codes-of-practice/managing-psychosocial-hazards-at-work
  • Social workers in Government: Other social work graduates are engaged in government roles such as public policy analysis, policy development and program delivery design. 
  • Other Roles: Graduates with social work degrees also find jobs in such areas as: behavioural management aide, case management aide, community outreach worker, eligibility worker, human services specialist, etc.  

In short, you will find opportunities for social work wherever people need assistance in negotiating the complex and challenging transitions that occur in life. 

The Future is Bright 

As shown by the examples above, the hard and soft skills learned in a Social Work degree are highly transferable and predicted to be in high demand leading to a challenging yet fulfilling career.

“There is no greater joy nor greater reward than to make a fundamental difference in someone’s life.” – Mary Rose McGeady

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The Importance of ‘Soft-Skills’ for Professional Practice in the 21st Century

Emeritus Professor Eugene Clark 

Educators today distinguish between “hard” and “soft skills.”  Hard skills are the technical skills required for a job and learned through formal education and experience. These skills are specific and typically can be quantified or evidenced by experience or a certification showing you have completed a particular course or gained a qualification.  Examples of hard skills include: computer programming, data analysis, copywriting, foreign language ability, marketing, etc.   

Soft skills, in contrast, are more behavioural. Examples are communication skills, conflict resolution skills, the ability to relate to people, ability to engage in effective teamwork, etc.  These soft skills typically are measured qualitatively.   

While employers want, and successful professionals need, employees with both hard and soft skills, it is the soft skills that will in the future be increasingly valued and in short supply. This is the finding of the World Economic Forum Report which found that nine of the top 10 skill gaps required of todays leaders involve the acquisition and application of “soft skills”. 

According to the Report, these high demand soft skills include: 

  • Analytical thinking 
  • Creative thinking 
  • Resilience 
  • Flexibility 
  • Agility 
  • Motivation 
  • Self-awareness 
  • Curiosity 
  • Lifelong learning 


At the National Academy of Professional Studies the development of soft skills as well as hard skills is stressed in each of our professional courses and qualifications. In addition, We conduct a series of workshops designed to guide students towards helping them to develop and enhance both their technical hard skills and soft skills." 

While our first courses have focused on traditional, more technical’ degrees related to business, we are also developing additional courses which also provide students with the option to pursue a career that has a greater focus on these soft skills.  We believe, as does the World Economic Forum Report mentioned above, that such soft skills will be increasingly important. We are committed to working on developing creative ways to integrate these soft skills into the student experience so that students, in turn, will transfer and build upon these soft skills throughout the life of their future career. 

The National Academy of Professional Studies (NAPS) has recently been approved to offer the world a degree in Social Work.  This for many reasons is an important milestone. 

Looking more broadly and to the future, all professions, indeed the world, urgently need to adopt the attribute and valus underlying the “soft skills” involved with social work: service to community, compassion, dedication, care, problem solving, hard work, optimism, motivation, resilience and more.  

These values and soft skills will enable future graduates to play leading roles in their chosen profession.  This in turn will enable society to preserve our professions, re-invigorate our institutions, build a strong economy, promote responsible government, rekindle personal autonomy and responsibility, renew enthusiasm for public service, protect the environment and enhance the social capital that comes when professions do their part in  supporting families and communities.

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